Refund policy
Charmed Living partners with drop shippers for clothing and fashion items. There is a 7 day return and exchange upon delivery confirmation of an item based on the shipping carrier information. Items must be unworn and with tags for a full refund. To start a return, you can contact us at Info@thecharmedliving.com. Please note that returns will need to be sent to the following address: PO Box 1190, Elon NC 27244, United States. All returns must be completed electronically or by mail the same way it was purchased.
- All returns are accepted as long as the request is made to return the item within 7 days of delivery of the merchandise.
- Customers are responsible for the shipping costs of returned items unless items are deemed to be of defective quality.
- The package will be returned directly to our warehouse.
- Once we receive the items back we will process the return and refund the balance back to your account.
You can always contact us for any return question at Info@thecharmedliving.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@thecharmedliving.com.